Terms & Conditions
Thank you for choosing to work with Certified Fireplace and Chimney!
With the deposit, we will order the parts necessary for the listed repairs. Thank you for understanding our policy on deposits. Because of the unique nature of chimneys and the parts they need, we can not issue refunds on deposits. A deposit is taken, so we can order the special issue parts you’ve requested. The deposit likely does not cover the price of the parts in entirety. Also, because we’ve scheduled a time for your repair, we can not readily give that spot to someone else on short notice, and a cancellation would put several people in a spot of not having a repair to do on the date that your work was scheduled. So, understandably a refund can not be given because regardless of work to be had, we have given our commitment as a company to make sure our team has a career that will make sure they are accounted for. Exceptions can be made on a case by case basis, but only at the owner’s discretion and ALWAYS in writing. Please let us know if there are any questions you have on this. By signing this form, you agree to pay for the work in full regardless of your opinion of its completeness, and agree to our terms and policies at our company.
When repairs or modifications to your chimney are chosen to be completed by us that can be readily seen or otherwise, (i.e. brick replacement, rebuilding, tuck pointing, gas/wood insert, etc.), we will do our best to find the best match that’s locally available. We have your best interest in mind, and we ONLY want you to be happy for have chosen Certified Fireplace and Chimney to complete your repairs. In the event the work we do does not meet the exact match often held in our mind’s eye, we can not issue a refund and will still need to be paid in full. By signing this, you agree to let Certified Fireplace and Chimney do their best in choosing materials for you that are the best fit for, and you will not hold us accountable for the end result. Certified Fireplace and Chimney reserves the right to make changes at any time, without notice, in design, material, specifications and prices and the right to discontinue styles and products.
In the event we discover that upon opening up otherwise unaccessible areas of the chimney or fireplace, there are issues at hand, we will be sure to let you know. Often times, this is met with disregard by the homeowner. We ask that you understand it is in your best interest that we bring additional issues to light, as we do not want you to have the false since of security when it comes to your home. You do have the choice for us to remedy the situation, at likely an additional expense, or have us simply note it, and have you sign that we told you, and you were aware of the additional items.
Our repairs are listed in this agreement to the extent they will be done. If there are additional items you understand to be done that are Not listed, we have to insist that you make us aware of these items, so we can add them to the line items of work we will provide to you. We do this to gain your satisfaction at the end of the job – that what you understand to be done, will be done, and we have record to show that we did those items for you.
We take pride in our ability to keep your home protected while we work. Even during massive repairs that turn your home into a construction site, we go to great lengths to protect your home, so that it may remain habitable during our work. You can expect to have dust in areas we are working; however, know that we are diligent in protecting the work areas, and control that dust as much as possible. Frequently traveled walk areas from our trucks to the work site may be worn some from our frequent trips to and from. We wouldn’t be around if we made a habit of dirtying or harming peoples homes. We ask for your understanding in this and want you to know that you’ve hired the best when it comes to home care and repair.
In the event that this bid is submitted to insurance, and your home insurance approves this bid for repair, you must use our services for the authorized work. If you decide not to, you will be responsible for our time, effort, and the use of our name to get the claim approved. The financial obligation in that case will not be less than the maximum amount allowed in small claims court.
These terms can be updated and changed at any time by Certified Fireplace and Chimney, without notification.
This is a legally binding agreement. Only sign this agreement if you understand the terms and agree to the conditions. Final payment, or balance due, is due at the completion of the work as Certified Fireplace and Chimney describes. If an exception is made, this would need to be listed below.